Privacy Policy

Last updated: 7 July 2026

At Relocate Mate, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or use our relocation services.

Who We Are

Relocate Mate provides personalised relocation and rental search assistance for individuals, couples and families moving to Perth, Western Australia.

If you have any questions about this Privacy Policy or your personal information, please contact us via our Contact page.

What Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Current location
  • Planned relocation date
  • Household information
  • Property preferences
  • Budget requirements
  • Information you provide through enquiry forms or during consultations
  • Communications you send to us via email or our website

We may also collect technical information including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referring website
  • Cookies and analytics data

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries.
  • Provide relocation and rental search services.
  • Arrange consultations and appointments.
  • Assist with finding suitable rental properties.
  • Prepare personalised relocation recommendations.
  • Improve our website and services.
  • Communicate with you regarding your enquiry or booking.
  • Send marketing communications where you have chosen to receive them.
  • Comply with our legal obligations.

Testimonials

With your permission, we may publish testimonials or reviews you provide on our website or social media channels.

Testimonials may include your first name, country or location, and any other information you have agreed to share. If you would like your testimonial removed, please contact us.

Cookies

Our website uses cookies to improve your browsing experience and website functionality.

Cookies may be used to:

  • Remember your preferences.
  • Analyse website traffic.
  • Improve website performance.
  • Measure the effectiveness of our marketing activities.

You can disable cookies through your browser settings, although some features of the website may not function correctly.

Analytics

We may use services such as Google Analytics and Google Search Console to better understand how visitors use our website and to improve our services.

These services may collect anonymous usage information in accordance with their own privacy policies.

Third-Party Services

Our website may integrate with third-party providers including:

  • Google Maps
  • Online booking or scheduling services
  • Social media platforms
  • Website hosting providers
  • Email service providers

These providers may collect information in accordance with their own privacy policies.

Disclosure of Personal Information

We do not sell or rent your personal information.

Your personal information may be disclosed where reasonably necessary to:

  • Service providers assisting us in delivering our services.
  • Website hosting and technology providers.
  • Professional advisers.
  • Government authorities where required by law.

Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

While we use industry-standard security measures, no method of transmitting information over the internet or storing electronic data is completely secure.

Access and Correction

You may request access to the personal information we hold about you or request that inaccurate information be corrected.

Please contact us via our Contact page if you wish to make such a request.

Marketing Communications

If you subscribe to our newsletter or marketing updates, you may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

International Visitors

Relocate Mate assists clients relocating from Australia and overseas. By submitting your personal information through our website, you acknowledge that your information may be processed and stored in Australia.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. Any updates will be published on this page together with the revised date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us via our Contact page.